Multifactor Authentication Process

What is Multifactor Authentication (MFA)?

MFA is an extra layer of security for your Shelter account. In addition to your password, every time you log in, you’ll enter a temporary code sent to you by email, text, or an authentication app. This takes only two minutes and helps protect your account from unauthorized access.

Questions

· When will MFA be required?
This update is planned for Fall 2025. We will share the exact date as it gets closer.

· Will I need to enroll?
Yes, everyone will need to enroll in MFA to log in to their My Shelter accounts later this year.

· What MFA methods can I use?
You will get to choose how to receive your MFA code. You can choose to have a code sent to your email address, through a text message to your phone number, or an authentication app like Google Authenticator or Microsoft Authenticator.

· Can I change my authentication method in the future?
Yes, you can always change how you want to authenticate.

 

 

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