Have a Question About a Claim?
If you have a question about a claim after it has been reported, please refer to the table below to find the appropriate phone number to call:
| Auto Physical Damage Claims | Repairable and Total Loss Auto Claims | 1-888-440-1697 |
| Casualty Claims | Liability and Injury Claims | 1-888-367-6730 |
| Property Claims | Non-Weather-Related Property Claims | 1-888-367-8141 |
| Catastrophe Claims | Weather-Related Property Claims | 1-888-367-7934 |
| PIP/Med Pay Claims | No-Fault Medical Claims | 1-888-367-8107 |
All claims-related mail should be sent to:
Shelter Insurance-Claims
P.O. Box 6008
Columbia, MO 65205
You may also email documents and photos to claimsdocuments@shelterinsurance.com.