At Shelter, we believe our exceptional customer service is one of our greatest strengths. When we hear praise from our customers, it’s very important and when we receive national recognition thanks to those customers, it is cause for celebration. For the eighth time in the last nine years, JD Power has announced that Shelter Insurance® ranked Highest in Customer Satisfaction among Auto Insurers in the Central Region. Shelter received this honor in 2018, 2019, 2021, 2022, 2023, 2024, 2025 and 2026.
In this most recent study, Shelter ranked #1 in Trust, Problem Resolution, People and Product/Coverage Offerings. Our customers shared how much they value Shelter in their responses to the JD Power survey. We will continue to provide outstanding service to our customers and set the bar for excellence in our industry.
“We’re incredibly grateful to receive this recognition again,” said Rockne Corbin, President and CEO of the Shelter Insurance Companies. “It means a great deal to know our customers continue to place their trust in us. We’re also deeply thankful for our agents and employees, whose dedication and support make this kind of recognition possible.”
We appreciate our customers’ continued confidence in us and we'll keep working hard to provide top-notch service.
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Award-Winning Auto Insurance
Auto CoverageLearn more about the auto insurance that was ranked #1 in Customer Satisfaction in the Central Region.
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Switch & Save Discounts
See DiscountsIf you’re shopping for a new insurance carrier, check out Shelter. We have Switch and Save discounts you’ll probably want to know about.
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Stay and Save
Stay and SaveShelter offers a number of discounts for current customers (like a loyalty discount) so you don’t have to switch to save.
For J.D. Power 2025 award information, visit jdpower.com/awards