COLUMBIA, MO – June 13, 2022 – Leading global data and analytics company J.D. Power has announced that Shelter Insurance® ranked "Highest in Customer Satisfaction among Auto Insurers in the Central Region" in their J.D. Power 2022 U.S. Auto Insurance Study. This is the fifth time Shelter received this honor (2016, 2018, 2019, 2021 and 2022).

 

“Receiving this award again is extremely important because it highlights the trust our customers place in us,” said Randa Rawlins, President and CEO of the Shelter Insurance Companies. “We appreciate their positive responses to the J.D. Power survey. I’m grateful to all of our agents and employees for their continued hard work and focus on providing exceptional customer satisfaction."

 

The study is based on responses from auto insurance customers and was fielded in January-April 2022. This study asked customers to provide feedback about their experience with their auto insurance company in the following study factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings; and price. Shelter scored well across the factors and was ranked first in Interaction, Policy Offerings, Billing Process and Policy Information. More about the study can be found at www.jdpower.com/awards.

 

Shelter Insurance® is a group of companies with four personal lines property and casualty companies, a reinsurance company and a life insurance company. Shelter markets through Shelter Insurance®, AmShield Insurance®, Haulers Insurance, Say Insurance® and offers auto, home, life, farm and business insurance services to customers in 21 states via a network of more than 2,000 local insurance agents and 2,100 employees. The firm’s headquarters is in Columbia, Missouri. For more information, visit www.ShelterInsurance.com. For media inquiries, contact Jay MacLellan, Director of Public Relations at 573-214-4393.