J.D. Power Ranks Shelter Insurance® #1 in Central Region for the Sixth Time

06/13/2023

COLUMBIA, MO – June 13, 2023 – Leading global data and analytics company J.D. Power has announced that Shelter Insurance® ranked "#1 in Customer Satisfaction among Auto Insurers in the Central Region" in their J.D. Power 2023 U.S. Auto Insurance Study. Shelter received the highest score in the Central region in the J.D. Power studies for 2018-2019 and 2021-2023. In this most recent study, Shelter was first in the following factors: interaction, billing process and policy information, policy offerings and claims.

“This award means a great deal to all of us this year,” said Randa Rawlins, President and CEO of the Shelter Insurance Companies. “The storms have taken a toll on our customers and I’m so pleased that our agents and employees have provided the level of service and support that led to us receiving this honor again. I’m grateful for the customers who provided positive feedback through the survey and appreciative of the continued hard work from the Shelter team that led to this.”

The study is based on responses from auto insurance customers and was fielded in January-April 2023. This study asked customers to provide feedback about their experience with their auto insurance company in the following study factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings and price. More about the study can be found at www.jdpower.com/awards.

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Shelter Insurance® is a group of companies with four personal lines property and casualty companies, a reinsurance company and a life insurance company. Shelter markets through Shelter Insurance®, AmShield Insurance®, Haulers Insurance and offers auto, home, life, farm and business insurance services to customers in 21 states via a network of more than 2,000 local insurance agents and 2,100 employees. The firm’s headquarters is in Columbia, Missouri. For more information, visit www.ShelterInsurance.com. For media inquiries, contact Jay MacLellan, Director of Public Relations at 573-214-4393.